What is the Certified Protection Officer (CPO) examination format?

What is the Certified Protection Officer (CPO) testing format?

The Certified Protection Officer (CPO) final examination is an online proctored examination, with a paper-based option.

Exam Questions

Presently the CPO final examination consists of 328 true/false or multiple choice questions.

Time Limit

There is a four (4) hour time limit to this examination.


Being a member of the International Foundation for Protection Officers (IFPO) is not mandatory. Membership is not a prerequisite for enrollment into any of the IFPO programs.

When the candidate is ready to take the final exam, the following will apply:

    • A Proctor Application must be completed and forwarded to IFPO.

    • If the final exam is to be taken online, the login information will be sent by email to the proctor.

    • In the case of a written final exam, the paper exam is mailed to the proctor.

    • The proctor and candidate then arrange a convenient exam date and time that works for them both.

    • Upon completion of the final exam, all the exam paperwork is returned to IFPO for grading; online candidates will see their score upon completing the exam.

Posted in Certified Protection Officer, FAQ, Learner Questions at October 13th, 2014. .

How Do I Enroll in a Course

… or, why can’t I find my training?


When training subscriptions have one or more courses included, or you recently purchased a new subscription, you may need to enroll in the course first.

Start Tutorial

This tutorial will step you through self-enrolling in your training content.

Note Training organizations can enable, or disable, basic functionality depending on the organizations training needs. This may result in your screen appearing slightly different than the example screens. Blue boxes provide additional information

Action Click on each vertical tab to self-enroll in a course. Orange boxes will provide actions for you to take.


Click on the Find More Training Tab

When first logged into the training portal, typically you will be on the Enrollments tab of the My Training page.

Clicking on the Find More Training tab will display course titles available to you.

Action Click the Find More Training tab.


Your training will be located in one, or more, folder(s). Each folder may in turn have one or more subfolders.

Action Take a moment to explore your training library.


It is not uncommon for a course to have a number of modules or units.

In the example course, you will notice a number of topics followed by a Post Test. Clicking on these links will display additional information, and allow enrollment.

Action Click on a link to view the additional information.


Enroll in a Course

The course description provides information regarding the selected module or unit.

The tabs above the course description allow quick access to other portions of your training library.

Action Optional: Click the Enroll button to enable a module or unit.


Verify enrollment

A green confirmation message is displayed once a course has been enrolled.

The course is now visible, and available to be launched (or started) on the initial Enrollments tab.

Action Click on the Enrollments tab to view all currently enrolled courses.


Launch your course

The Enrollments tab now displays the newly enrolled course.

Clicking on the course title will launch, or start, the course.

Posted in FAQ, Learner Questions at October 30th, 2013. .

How Do I Change my Password?

Changing your Password

Did you forget your password, and now you can not access your online training?  This tutorial will guide you through the steps needed to pick a new password. Once you request to change your password, an email will be sent to the email that you provided when you registered.

The email will contain a link for you to click on. Clicking on the link will allow you to choose a new password. Tip: This information works for all NexPort Campus users.

The link in the email is only active for 24 hours. If you do not click on the link, your old password will still be usable.

Detailed steps are outlined below. Clicking on any of the images will open that page in a new window.

Quick Start
    • Request Reset
    • Look for the email
    • Click on the link in the email
    • The link is valid for 24 hours


Navigate to your Login page

Just below the area where your Login information is entered, click on the blue “I cannot access my account” link. This will take you to the Help page.

Start password reset

Start Password Reset

Select the “Reset your password” link.

This will take you to a page that will start the reset process.

Reset your password

Reset your password

Enter your Login information & select the “Continue” button.

Reset password, provide Login name

Enter your system email and select “Continue.”

If the Login was

    • Recognized: You will receive a “success” message. Check the email address that is associated with your account. You will receive instructions explaining how to complete the password reset process. The link contained in the email will only be active for 24 hours.
    • Incorrect: You will see an error message. Please return to the Help page and re-enter your Login name. If you are still not successful, please email Customer Support using the link on the Login page, or call (855) 777-8031.
Posted in FAQ, Learner Questions at September 19th, 2013. .

Do I have to be a member of IFPO?

Do I have to be a member of IFPO prior to enrolling in the security training programs?

Membership IFPO Member Benefits

Being a member of the International Foundation for Protection Officers (IFPO) is not mandatory. Membership is not a prerequisite for enrollment into any of the IFPO programs.


There are numerous benefits to IFPO Membership including discounts and payment plans for all IFPO programs, services and supplies.


IFPO Member Discount Available
  • The small IFPO logo indicates courses eligible for IFPO Member discount.
  • Clicking on the logo will take you to the IFPO site.
Posted in Certified Protection Officer, FAQ at August 29th, 2013. .

Proctor Qualifications

What are the CPO Examination Proctor Qualifications?

IFPO Proctor Qualifications

The International Foundation for Protection Officers (IFPO) sets Proctor qualifications.  Currently Proctors may be selected from members of the following communities.

Proctor Suggestions

Workplace Security Professionals Civic Community
Corporate Instructor Certified Fraud Examiner Dean or Academic Department Head
General Manager Certified Protection Officer Librarian
Human Resource Officer Certified Protection Professional Member of the Clergy
President/Vice-President or Officer of an organization or company Certified Security Trainer Military Educational Officer
Staff Development Officer Law Enforcement Officer Military testing site
Supervisor Loss Prevention Certified (LPC) Official Learning/Tutoring Centers
Member of a Professional Security Association Official Testing Service of an Accredited University or College
Member of a recognized Policing Organization University/College Faculty Member


  • Other professionals may be approved by IFPO on a case-by-case basis. Please email or call IFPO at (239) 430-0534  for additional guidance.
  • Certified Protection Officer Candidates are NOT eligible to serve as a Proctor for another candidate.
  • For additional information  please see the Proctor Qualifications on the IFPO website.
Posted in Certified Protection Officer, FAQ at August 2nd, 2013. .

I’m Deployed and Cannot Complete the CPO 8th Edition Courseware. What are my Options?

Service members who are not able to complete the Certified Protection Officer Training and Certification Examination within the prescribed year long-period should send an extension request, along with a memorandum from their unit Personnel Officer documenting deployment dates, to info-hits@smarthorizons.org.


Requests will be evaluated for accommodating service-related training interruptions.

Posted in CPO, FAQ, Security at November 15th, 2012. .

What is the refund policy?

If the request to cancel an order is received within thirty (30) days from the purchase date and prior to enrolling in a lesson, a refund minus processing fees will be issued to the customer. Accessing (or enrolling into) training constitutes full use and negates any refund.

Posted in FAQ at October 18th, 2012. .

When will I receive my user name and password?

Please allow 2 business days to receive your user name and password. Follow-up queries may be sent to hits-telecom@smarthorizons.org; please include the order number from your email receipt.

Posted in FAQ at October 18th, 2012. .

For how long can I access my training?

Each individual subscription allows a user access to training for 365 days from purchase date.

Posted in FAQ at October 18th, 2012. .

Why is a training time range given?

Training blocks may be labeled:

Typically a learner will complete this course in 49 – 90 minutes

Why can’t a a specific training time be provided?

One benefit of online learning is that the learner is in control of their own learning. Learners read and comprehend at different rates, this comprehension difference makes it difficult to state that learning will take an ‘exact’ amount of time.

In general, once a learner considers they understand a ‘page’ of content, they have the ability to move on to the next piece of content. Sometimes content progress will be restricted long enough for the learner to hear narration or audio comments; other times a learning activity may consist of the learner demonstrating concept mastery through the completion of an exercise.

At the end of each major block of training the learner is provided with the opportunity to demonstrate learning objective mastery through a formal graded assessment.

Thus, even though every learner may spend different amounts of time understanding the content; all will demonstrate subject mastery.

Posted in FAQ at June 18th, 2012. .

Smart Horizons The Smart Choice for Innovative Training Solutions
© 2011 Smart Horizons - All rights reserved. | Terms of Service | Privacy Policy