Security Patrol Communications

Security Patrol Communications

Security Patrol CommunicationsHow do your roving security patrols communicate with your security base? What about retail loss prevention specialists or your special event security officers? Do your security professionals have a fallback plan? And, importantly, has the fallback plan been tested?

Training in Action

Recently in New York City, a man fell onto the tracks in an underground station. A transit worker, Danny Hay, recognized the seriousness of the situation. Danny attempted to contact the control center — both via radio and through the person in the stations booth.

Meanwhile, two subway patrons went onto the track to assist the fallen man. Upon his return, Danny saw the three people on the track. He knew the third rail was still electrified. He could feel the rush of air from an approaching train.

What was Danny’s last line of communications? He used a flashlight to warn the oncoming train. The full story is in this article of why training is so important over at Urgent Communications.

Communications in the Security Training Plan

In today’s connected world, it is easy to become complacent using a radio for communications and using a cell phone in case there is a problem with the radio. When a real-world incident occurs, it is not uncommon that emergency communications networks become overloaded. When reviewing the security emergency communications plan, include the ‘worst-case’ scenario.

The security plan may be a fine looking document, but exercising the plan is critical to find ‘assumptions’ that should be factored into the projected operating environment. In the above scenario, it may have been reasonable for the transit system to rely upon radios. Surely they purchased more radios than they expected to field at once. The transit system probably has more batteries than radios. None of that helped Ray; he went directly to the backup man in the booth. Certainly the man in the booth talks with the central station many times during a shift; most likely the man in the booth has the central station’s land-line number on a yellow sticky. Again, no help to Ray.

Fortunately Ray’s training kicked in, and he reverted to hand signals, which have been in use since the times when ‘trains’ were powered by horses and mules.

Online Security Training

High Impact Training Solutions offers many online courses supporting physical security protection, retail loss prevention  and public events security. Courses are available individually to security professionals or as part of a customized online training library.

High-Value Asset Protection

Security professionals responsible for protecting high-value assets need to frequently re-evaluate their measures and procedures. Not only from an “actual versus planned security posture” standpoint, but also from a “how would I defeat our security posture?” mindset. Security processes and procedures that are not evolving are out of date — and are therefore targets for exploitation.

Although this article from CNN.com discusses a diamond theft in Belgium, it can serve as the basis for a case study to evaluate your own high-value assets.

High Impact Training Solutions offers many online courses supporting retail loss prevention and physical security protection. These courses are available individually to security professionals or as part of a customized online training library.

Posted in Physical Security, Retail Loss Prevention, Security at March 12th, 2013. .

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