Thank You – Telecommunicator Series


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We at Smart Horizons appreciate the trust that you place in our online training. If you have any questions, please do not hesitate to contact the Program Director at 855.777.8031 Opt 1.

  • Additional Information
  • Individual Course Purchase

    If the Candidate’s name & email was

      Provided: The account will be created by the Enrollments Team automatically.

      Not Provided: The Program Director will contact you for additional instructions.

    Welcome Letters with instructions are always sent to the Candidate upon account creation.

  • Site License Registration

    Site License enrollment details will be requested.

Posted in Telecom at January 28th, 2016. .

Posttraumatic Stress Disorder (PTSD) Awareness Month

June is Posttraumatic Stress Disorder (PTSD) Awareness Month, and Congress named June 27th PTSD Awareness Day; a time to call attention to this condition and to the treatments available to help the millions affected with this disorder.

You Can Make A Difference By Helping To Raise PTSD Awareness



As with everything: Knowledge is power!  Learn the basics of PTSD.  Get the facts about signs, symptoms, and treatment options.


Whether you want to take action for yourself or a loved one – Reach out to someone.


Share what you learn about PTSD and help support others in their quest to beat the illness.

What is PTSD?

PTSD definition_123RF26859650

Posttraumatic stress disorder is an anxiety disorder triggered by a stressful or life-threatening event.  Whether one witnesses a traumatic event or actually experiences it for themselves, feelings of fear and helplessness are often encountered.  If these feelings and reactions don’t eventually go away and continue to interfere with daily life – the result may be PTSD.

Symptoms of Posttraumatic Stress Disorder (PTSD)

Reliving the Event
    • Flashbacks
    • Upsetting dreams
    • Triggers that remind the victim of the event and cause more emotional stress
    • Avoiding situations, places, people, and activities that trigger memories of the event
    • Avoiding talking or thinking about the event
Negative Changes in Thought
    • Negative feelings about oneself or others
    • Feelings of mistrust
    • Emotional numbness
    • Lack of interest in once enjoyed activities
    • A sense of hopelessness
    • Behavioral evidence of being jittery or easily startled
    • A sense of having to be always on guard
    • Irritability
    • Aggressive behaviors
    • Self-destructive behaviors

Treatment for PTSD

stressed man_123RF11116419The good news is there ARE treatments that work.  Psychotherapy as well as certain medications are both proven treatments that can help those with PTSD regain control over their lives again.  Sometimes the treatments are combined and have successfully enabled those with PTSD to find ways to feel better and learn to cope with symptoms should they ever arise again.

Some types of psychotherapy and medications used to treat PTSD are:

Cognitive Processing Therapy – Helps identify and change trauma-related thoughts

Prolonged Exposure Therapy – Involves repeatedly talking about trauma and facing situations related to the trauma

Eye Movement Desensitization and Reprocessing – Helps change reaction to trauma memories

Selective Serotonin Reuptake Inhibitors – Raises serotonin levels in the brain

PTSD in Security Professionals and Public Safety Dispatchers

security guard in crowd_123RF8064532There are two growing populations of professionals who suffer from PTSD more than was once understood:  Security Professionals and Public Safety Dispatchers.

These professionals are exposed to a constant stream of crises.

Security professionals are thrust daily into high-stress, dangerous environments. Dispatchers hear and envision some of the most gut-wrenching, gruesome, traumatic situations imaginable.
The rate of fatal workplace injuries for Security Guards in the U.S. is more than twice that of workers in general. One survey states that 15-32% of emergency workers are diagnosed with PTSD.



The key is to realize that all of these individuals are at high-risk for developing PTSD.

Findings from UC Berkeley indicate that chronic stress leads to changes in the white and grey matter of the brain. Those with PTSD end up with much higher levels of grey matter. The lack of balance means that a fear response may be greater.

Policies and procedures for training and psychological support in dealing with the effects of stress and traumatic exposure that these professionals experience daily must be put in place in order to ensure the mental health of these individuals.

Proactive measures may also be taken to raise organizational awareness prior to any negative experiences or events.

Professional development courses, such as those available in the HITS Health and Fitness Series, provide instruction on stress management, and learners are encouraged to deal with stress by developing a life outside of work, living in the present, engaging in aerobic exercise, eating properly, thinking positively, managing time effectively, and using relaxation responses.

Enroll Now


Posted in Security, Telecom at June 1st, 2015. .

Online Telecommunicator Training — Now with CEUs

Telecommunicator Training Now Offers Continuing Education Units (CEUs)

We are proud to announce that the Telecommunicator series of online training is now available with Continuing Education Units (CEUs).


Smart Horizons has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Smart Horizons has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, Smart Horizons is authorized to offer CEUs for its programs that qualify under the ANSI/IACET Standard.

Telecommunicator Series

The Telecommunicator series online training completed an audit ensuring the curriculum development processes meet IACET Standards for designing, developing, and delivering quality continuing education and training. “I am personally excited that the Telecommunicator series received this recognition. Internally, this achievement validates the hard work put forth by the Curriculum Development Team,” said Mark Tibbert, Director – High Impact Training Solutions (HITS). Mark continued, “More importantly, hundreds of Public Safety Dispatchers now have access to high quality online training. Quite frequently small rural Public Safety Access Points (PSAPs) do not have the resources to access high quality training.”

Online Training with CEUs

  • Initial training for new public safety dispatchers
  • Refresher training that provides a review for more experienced public safety dispatchers
  • Communications Center Supervisor for public safety dispatchers ready to move into supervisory and managerial positions
About Smart Horizons

Smart Horizons is an online training provider that offers courseware development by experienced instructional designers, customized programs, learning management services, and superior media design.

We also provide a wide range of training services; including content development and hosting, product delivery, student enrollment, student support, and record keeping. Smart Horizons’ innovative programs are available 24 hours a day, 365 days a year. To learn more about the Smart Horizons training products and curriculum development services, visit

Posted in Telecom at March 29th, 2015. .

Alabama NENA Gulf Coast Conference

Alabama NENA Gulf Coast Conference

Gift Card Winner

Congratulations goes out to Harlon H. from the Alabama Association of Fire Chiefs who won the Gift Card give-away.

High Impact Training Solutions (HITS) is proud to have been associated with the Alabama NENA Gulf Coast Conference October 13-15, 2014 at the Perdido Beach Resort in Orange Beach, Alabama.

Thank you for visiting our booth, and we look forward to seeing you again next year.


Posted in Telecom at October 12th, 2014. .

Telecommunicator Training Receives POST Approval

HITS Telecommunicator Training

The Nevada Commission on Peace Officers’ Standards and Training (POST) has approved online Telecommunicator courses offered through High Impact Training Solutions (HITS) for POST continuing education training requirements. Law enforcement personnel in states with a Nevada reciprocal training agreement are also eligible.

POST continuing education credit is available for the Telecommunicator Basic and Refresher courses, as well as the Communications Center Supervisor course.


Read the press release.
Posted in Telecom at October 24th, 2013. .

Alabama NENA Gulf Coast Conference Gift Card Winner

NENA Gulf Coast Conference

Alabama NENA Gulf Coast Conference

As part of the Alabama NENA Gulf Coast Conference, attendees were invited to stop by the Smart Horizons booth to learn how High Impact Training Solutions can help their training, call handling and dispatcher evaluation programs. Participants that left a business card in a jar were entered into a drawing for a Visa gift card.

Smart Horizons is pleased to announce that Dessie Evans from the Colbert County (AL) E-911 Board was selected to receive the gift card. The drawing was supervised by the the Alabama Gulf Coast Conference Exhibit Manager, Roger Wilson.

Posted in Telecom at October 15th, 2013. .

Telecommunicator of the Year Award Nominations Now Open

911 Dispatcher and Telecommunicators in Emergency Communications

In observance of National Public Safety Telecommunications Week, nominations are now open to the dispatch community.

911 Telecommunicators:

911 Telecommunicators: “Grace under pressure.”

The second full week of April (April 14-20, 2013) is being observed as National Public Safety Telecommunications Week. This week, we honor the thousands of men and women who respond to emergency communications, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.

“The professionalism and grace under pressure demonstrated daily by 911 call takers and dispatchers is simply amazing,” said Mark Tibbert, Director of High Impact Training Solutions. “In each and every community, taking time to recognize and honor this dedicated group of individuals is important, as these are truly special people.”

Telecommunicator of the Year

As part of the HITS observation, Emergency Dispatch Center Directors are invited to nominate a worthy individual for consideration as HITS-Telecom Telecommunicator of the Year. Nomination letters should include 2-3 paragraphs explaining the significant accomplishments, leadership, compassion, community involvement, or ability of the nominee to go above and beyond the call of duty while handling a difficult incident within the last year.

The nomination should be sent via the organization Director’s ‘official’ email account, and include complete contact information. The selected Telecommunicator will be notified not later than April 19, 2013.


  • Nomination should be made by the Emergency Dispatch Center Director (or equivalent) and emailed to hits-telecom(at)smarthorizons(dot)org or faxed to 850-475-4047.
  • One nomination per organization will be accepted.
  • One national winner will receive a plaque recognizing his or her efforts, and an announcement will be made to the media.

High Impact Training Solutions offers many online courses supporting public safety telecommunicator and security professionals. These courses are available individually to security professionals or as part of a customized online training library.

Posted in Telecom at April 9th, 2013. .

The Red Cross Social Media Survey and Emergency Services

Links to articles titled “Using Social Media To Contact 9-1-1” such as this one from WTSP  in Tampa, FL., have surfaced from time to time.

The eye-grabbing line is “A recent Red Cross survey found 44% of people would use social media to alert rescue crews if they couldn’t call 9-1-1.”

Referring back to a, August 2010 Red Cross Press Release, other surprising numbers are revealed.

  • 20%: Would try to contact responders through e-mail, websites, social media.
  • 20%: Report posting eyewitness accounts of emergency events to their accounts.
  • 28%: would send a direct Twitter message to responders.
  • 35%: Would post a request for help directly on a response agency’s Facebook page
  • 44%: Would ask other people in their social network to contact authorities
  • nearly 50%: Believe a response agency is probably already responding to any urgent request they might see.
  • 69%: Said that emergency responders should be monitoring social media sites in order to quickly send help
  • 74%: Expected help to come less than an hour after their tweet or Facebook post

Smart Horizons offers a variety of training designed to help telecommunication professionals complete initial, in-service annual refresher, skill-enhancement training and career-advancement training.

Posted in Telecom at November 2nd, 2012. .

Severely Injured Air Force Trauma Surgeon Saves Rescue Crewman

On a daily basis, first responders place themselves in harm’s way. First responders train relentlessly to reduce the risk to themselves and their team; but in the end the risk is still there.

Recently a U.S. Air Force trauma surgeon was severely injured while hiking. Another group of hikers had radios, which were used to alert the California Highway patrol. After reading that sentence, we now have the vision of the California Highway Patrol helicopter landing on the side of a mountain, with a rescue crewman jumping out of the aircraft, stabilizing and evacuating the surgeon.

But that is not what happened; the rescue crewman was hit by the slowly rotating blade of the helicopter, crushing his skull. Now the Air Force trauma surgeon had to become the rescuer.

The rescue crewman remains hospitalized. The trauma surgeon’s broken leg was treated, and he has been released from the hospital.

High Impact Training Solutions offers a wide range of training for security and public safety telecommunicator personnel.

Posted in Telecom at November 2nd, 2012. .

So How Dangerous is Texting While Driving?

Jeff Dunn (@Edudemic) posted an infographic on Edudemic that contains striking data points:

  • Texting while driving makes you 23X more likely to get in an accident.
  • Cell phones are responsible for 1.4 million car accidents annually; more than 14% of those are from texting.
  • More than 25% of the states do not have a law against, or limit, driving while texting.

The infographic still has more interesting data points, such as

  • Why text messages are limited to 160 characters
  • What driving, texting, and 70-year-old’s have in common

Hat tip to Jason Powers for the visualization.

Posted in Telecom at August 16th, 2012. .
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