How Do I Change my Password?

Changing your Password

Did you forget your password, and now you can not access your online training?  This tutorial will guide you through the steps needed to pick a new password. Once you request to change your password, an email will be sent to the email that you provided when you registered.

The email will contain a link for you to click on. Clicking on the link will allow you to choose a new password. Tip: This information works for all NexPort Campus users.

The link in the email is only active for 24 hours. If you do not click on the link, your old password will still be usable.

Detailed steps are outlined below. Clicking on any of the images will open that page in a new window.

Quick Start
    • Request Reset
    • Look for the email
    • Click on the link in the email
    • The link is valid for 24 hours


Navigate to your Login page

Just below the area where your Login information is entered, click on the blue “I cannot access my account” link. This will take you to the Help page.

Start password reset

Start Password Reset

Select the “Reset your password” link.

This will take you to a page that will start the reset process.

Reset your password

Reset your password

Enter your Login information & select the “Continue” button.

Reset password, provide Login name

Enter your system email and select “Continue.”

If the Login was

    • Recognized: You will receive a “success” message. Check the email address that is associated with your account. You will receive instructions explaining how to complete the password reset process. The link contained in the email will only be active for 24 hours.
    • Incorrect: You will see an error message. Please return to the Help page and re-enter your Login name. If you are still not successful, please email Customer Support using the link on the Login page, or call (855) 777-8031.
Posted in FAQ, Learner Questions by sonictemple at September 19th, 2013.
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