Thank You – Telecommunicator Series


Your Trust is Important

We at Smart Horizons appreciate the trust that you place in our online training. If you have any questions, please do not hesitate to contact the Program Director at 855.777.8031 Opt 1.

  • Additional Information
  • Individual Course Purchase

    If the Candidate’s name & email was

      Provided: The account will be created by the Enrollments Team automatically.

      Not Provided: The Program Director will contact you for additional instructions.

    Welcome Letters with instructions are always sent to the Candidate upon account creation.

  • Site License Registration

    Site License enrollment details will be requested.

Posted in Telecom at January 28th, 2016. .

Veterans Day

Veterans Day 2015

In the United States we set aside November 11th to honor our Veterans. Smart Horizons is proud to honor those who have ‘stood the watch’ for us through our many partnerships.

One of those partnerships is the non-profit International Foundation for Protection Officers (IFPO). We are especially proud of this partnership. IFPO has a long and proud history of advocating for the professional development of security professionals. After their service, many veterans join the security profession.

The International Foundation for Protection Officers invite Veterans from all services and countries, as well as those who currently serve, to request a special profile that will provide access to a Veteran Appreciation code and discount to most Foundation purchases, including online Certified Protection Officer training and a full range of professional development offerings for security professionals. More information regarding the Veteran Appreciation program is available on the Foundation web site.

Year-round a significant number of other companies offer extended specials for Veterans, such as

  • Disneyland and Walt Disney World have special pricing until December 2015 (active & retired members of the U.S. Military)

  • Lowes offers active and retired service members discounts year-round; on Memorial Day, 4th of July and Veterans Day these discounts are extended to all veterans. Secondary sources indicate that Home Depot also offers a Veterans Discount.

  • All Active duty, Reserves and Retired members of the Armed Forces receive complimentary admission to the World of Coca-Cola. You must present your valid Armed Forces ID card at the Ticketing Window to redeem this special offer.

  • Waves of Honor (Edit 3/16 Veterens reference removed; please visit site for current info)

Veterans Day Offers

Other companies offer veterans and service members Veterans Day related specials; among them this year are:

Personal Grooming

Great Clips

  • Veterans who visit Great Clips shops on Nov. 11, receive a free haircut and a card for a free haircut to redeem by Dec. 31.

  • Not a vet? Get a haircut and receive a card that you can give to a Vet; cards are good until December 31, 2015

Sport Clips

  • Make your haircut count on Veterans Day, Sport Clips will donate $1 from every hair care service to the Help A Hero Scholarship. Many Sport Clips locations will offer free haircuts to active-duty U.S. service members and veterans on Veterans Day, with valid proof of service.

  • Many Sport Clips locations will offer free haircuts to active-duty U.S. service members and veterans on Veterans Day.
Restaurants: Multi-Day Offers
  • Carraba’s: Free appetizer of your choice for active duty servicemembers and veterans. Military ID or proof of service required. November 9 – November 15)

  • Red Lobster: Free Appetizer or Dessert during the week of Veterans Day with military ID or proof of service. Vets may choose from a select list of appetizers and desserts. (November 9 – November 12)

  • Spaghetti Warehouse: Buy one entrée, get one free. Coupon Required. Friends and relatives are encouraged to treat a veteran to a meal. (November 9 – November 11)
Restaurants: Pre-Veterans Day Offers
  • McCormick & Schmick’s Seafood Restaurants: Is celebrating their 17th annual Veteran’s Appreciation Event on Sunday, November 8th. Veterans will be able to choose a complimentary lunch or dinner entrée from a special menu. Veterans must provide proof of military service. (November 10, 2015)

  • Claim Jumper: Free entrée from select menu, with official proof of service. (November 9, 2015)

  • Country Cookin: Free meal for current and former military. Proof of service required. (November 10, 2015)
Robust restaurant lists are available on

Membership Offers
Miscellaneous Offers
  • America’s Best Idea—the National Parks—is even better when it’s free! (November 11th)

  • All veterans will receive a FREE Basic Oil Change* at participating Meineke locations. They’re deeply grateful for your service and sacrifice. (November 11th)

  • Grace For Vets unites the car wash industry each year on November 11 with more than 3,200 locations offering a free car wash. Car Washes are located in Australia, Canada, New Zealand & the United States.

  • Stay at a Bed & Breakfast

  • Many other organizations have Veterans Day Giving Back Programs.


Turn a Green Light On

… and show your support for Veterans.


As you shop, please inquire if the business has a Veterans Day related promotion. With the tough economic climate, many businesses may not offer a discount or premium but instead may make donations to veteran related charities. For instance, stop by Great Clips for a haircut and receive a card that you can give to a Vet.

Every attempt was made to verify the highlighted offers, but please check with the individual location to confirm details first. Inclusion in this list is not to be considered a product endorsement.
Edit: As linked pages are removed from linked site, hyperlinks on this page are removed and lined out.

Posted in For Your Knowledge at November 6th, 2015. .

October is Fire Prevention Month

smoke alarm fire detector

Fire Prevention Month


Training Offer

In the United States, someone dies in a fire every 169 minutes, and every 30 minutes someone is injured. According to studies done by the United States Fire Administration fire killed more U.S. citizens than all other natural disasters combined in 2007.

October is National Fire Prevention Month, a time to spread the word about fire safety. When a fire starts, you may only have a few minutes to escape. Being prepared ahead of time can mean the difference between life and death.

Fire & Security Professionals

Security Officers are responsible for protecting lives and property.

security guard in crowd_123RF8064532Part of this responsibility requires Security Officers to be aware of the real threat of fire in any setting. Their initial response can be crucial in determining the extent of damage, injury, or death.

Check out this month’s discounted course for more information.


Fire Prevention Month was created to commemorate the Great Chicago Fire of 1871.

This commemoration began when President Woodrow Wilson declared the first National Fire Prevention Day in 1922.

More than 250 people were killed in the Great Chicago Fire, and over 100,000 were left homeless.

The three-day fire burned more than 2,000 acres and destroyed more than 17,400 structures.

Fire Prevention Day then evolved to a week-long observance, and was extended to a month-long observance in 2000.

Prevention and Protection

You can prevent fires and protect yourself if one does occur.

Smoke Alarms

For best protection, install smoke alarms in all sleeping rooms, on every floor of your home, and in the basement. Make sure to test your alarms every month, and replace the batteries if needed. Smoke alarms should be replaced every 10 years. Approximately 4 out of 10 home fire deaths occur in homes without smoke alarms.

Escape Plan

Don’t wait until disaster strikes to make an escape plan. Devise a plan ahead of time and practice it with your family every 6 months. Make sure the plan includes 2 ways to escape from every room, as well as a designated place to meet outside. According to a survey done by the National Fire Prevention Association, only one-third of Americans have developed and practiced a fire escape plan.

Online Training Special

Fire Safety Basics: The initial response to a fire can be crucial in determining the extent of damage, injury, or death. As someone responsible for protecting lives and property, private protection or security officers must be aware of the real threat of fire in any setting. This course covers the components of fire, classes of fires, fire extinguishers, an overview of HAZMAT and fire hazards, and emergency response procedures.

Save 20%

    • Related Courses: First Aid, Hazardous Material
    • Price includes 365-day training access and printable end of course completion certificate.
    • Typically learners complete the online Fire Safety Basics course in 3 – 5 hours.
Posted in Security at October 1st, 2015. .

Bioterrorism/Disaster Education and Awareness Month

9718594_100x100This post will provide background on biologic weapons, awareness training, common-sense procedures to follow during an incident, as well as resources links. For an in-depth look at “The History of Bioterrorism” the Centers for Disease Control and Prevention has a 26 minute video.

Background: Bioterrorism

The psychological impact of a mere threat of bioterrorism can be very serious because biological agents are contagious and can spread out of control. Remember the severe impact a handful of anthrax cases had on an entire nation in 2001?

More recently, Ricin tainted mail has been detected in mail addressed to President Obama, several U.S. Senators and a Judge in Mississippi. These scares illustrates that terrorism and weapons of mass destruction (WMDs) achieve of their results via psychological intimidation.

Online Training

WMD Protection Protocols and Characteristics of Biological Weapons

Learn More

Bioterrorism Awareness Training

National Fire Protection Association (NFPA) Handbook 472 provides minimum levels of competence required by responders to emergencies involving hazardous materials/weapons of mass destruction (WMD).

NFPA 472 applies to

  • Awareness Level Personnel
  • Operations Level Responders
  • Incident Commanders
  • Hazardous Materials Technicians
  • Hazardous Materials Officers
  • Hazardous Materials Safety Officers
  • Other specialist employees

Personnel trained to the awareness level are able to understand:

  • What constitutes a weapon of mass destruction
  • Hazards associated with an event involving these devices
  • Possible impact associated with an emergency that involves a WMD and the related hazards
  • Key actions to minimize casualties and provide support to responding emergency agencies
  • The role of their actions as an awareness level first responder, including the importance of the emergency action plan, evacuation drills and employee training

Additionally, trained personnel can:

  • Identity the signs of WMD use
  • Recognize the need for additional resources and make the appropriate notifications to emergency response agencies
  • Demonstrate a basic understanding of the terrorist threat, crisis management, and security risk assessment

Common-sense Procedures

 Recognize possible problems

 Initiate the proper response

 Notify emergency authorities

Video: “The History of Bioterrorism” (26 minutes)


More Resources

National Child Traumatic Stress Network

Centers for Disease Control and Prevention

Related Course:

WMD Protection Protocols and Characteristics of Biological Weapons

Posted in Homeland Security at June 17th, 2015. .

Posttraumatic Stress Disorder (PTSD) Awareness Month

June is Posttraumatic Stress Disorder (PTSD) Awareness Month, and Congress named June 27th PTSD Awareness Day; a time to call attention to this condition and to the treatments available to help the millions affected with this disorder.

You Can Make A Difference By Helping To Raise PTSD Awareness



As with everything: Knowledge is power!  Learn the basics of PTSD.  Get the facts about signs, symptoms, and treatment options.


Whether you want to take action for yourself or a loved one – Reach out to someone.


Share what you learn about PTSD and help support others in their quest to beat the illness.

What is PTSD?

PTSD definition_123RF26859650

Posttraumatic stress disorder is an anxiety disorder triggered by a stressful or life-threatening event.  Whether one witnesses a traumatic event or actually experiences it for themselves, feelings of fear and helplessness are often encountered.  If these feelings and reactions don’t eventually go away and continue to interfere with daily life – the result may be PTSD.

Symptoms of Posttraumatic Stress Disorder (PTSD)

Reliving the Event
    • Flashbacks
    • Upsetting dreams
    • Triggers that remind the victim of the event and cause more emotional stress
    • Avoiding situations, places, people, and activities that trigger memories of the event
    • Avoiding talking or thinking about the event
Negative Changes in Thought
    • Negative feelings about oneself or others
    • Feelings of mistrust
    • Emotional numbness
    • Lack of interest in once enjoyed activities
    • A sense of hopelessness
    • Behavioral evidence of being jittery or easily startled
    • A sense of having to be always on guard
    • Irritability
    • Aggressive behaviors
    • Self-destructive behaviors

Treatment for PTSD

stressed man_123RF11116419The good news is there ARE treatments that work.  Psychotherapy as well as certain medications are both proven treatments that can help those with PTSD regain control over their lives again.  Sometimes the treatments are combined and have successfully enabled those with PTSD to find ways to feel better and learn to cope with symptoms should they ever arise again.

Some types of psychotherapy and medications used to treat PTSD are:

Cognitive Processing Therapy – Helps identify and change trauma-related thoughts

Prolonged Exposure Therapy – Involves repeatedly talking about trauma and facing situations related to the trauma

Eye Movement Desensitization and Reprocessing – Helps change reaction to trauma memories

Selective Serotonin Reuptake Inhibitors – Raises serotonin levels in the brain

PTSD in Security Professionals and Public Safety Dispatchers

security guard in crowd_123RF8064532There are two growing populations of professionals who suffer from PTSD more than was once understood:  Security Professionals and Public Safety Dispatchers.

These professionals are exposed to a constant stream of crises.

Security professionals are thrust daily into high-stress, dangerous environments. Dispatchers hear and envision some of the most gut-wrenching, gruesome, traumatic situations imaginable.
The rate of fatal workplace injuries for Security Guards in the U.S. is more than twice that of workers in general. One survey states that 15-32% of emergency workers are diagnosed with PTSD.



The key is to realize that all of these individuals are at high-risk for developing PTSD.

Findings from UC Berkeley indicate that chronic stress leads to changes in the white and grey matter of the brain. Those with PTSD end up with much higher levels of grey matter. The lack of balance means that a fear response may be greater.

Policies and procedures for training and psychological support in dealing with the effects of stress and traumatic exposure that these professionals experience daily must be put in place in order to ensure the mental health of these individuals.

Proactive measures may also be taken to raise organizational awareness prior to any negative experiences or events.

Professional development courses, such as those available in the HITS Health and Fitness Series, provide instruction on stress management, and learners are encouraged to deal with stress by developing a life outside of work, living in the present, engaging in aerobic exercise, eating properly, thinking positively, managing time effectively, and using relaxation responses.

Enroll Now


Posted in Security, Telecom at June 1st, 2015. .

Online Telecommunicator Training — Now with CEUs

Telecommunicator Training Now Offers Continuing Education Units (CEUs)

We are proud to announce that the Telecommunicator series of online training is now available with Continuing Education Units (CEUs).


Smart Horizons has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET). In obtaining this accreditation, Smart Horizons has demonstrated that it complies with the ANSI/IACET Standard which is recognized internationally as a standard of good practice. As a result of their Authorized Provider status, Smart Horizons is authorized to offer CEUs for its programs that qualify under the ANSI/IACET Standard.

Telecommunicator Series

The Telecommunicator series online training completed an audit ensuring the curriculum development processes meet IACET Standards for designing, developing, and delivering quality continuing education and training. “I am personally excited that the Telecommunicator series received this recognition. Internally, this achievement validates the hard work put forth by the Curriculum Development Team,” said Mark Tibbert, Director – High Impact Training Solutions (HITS). Mark continued, “More importantly, hundreds of Public Safety Dispatchers now have access to high quality online training. Quite frequently small rural Public Safety Access Points (PSAPs) do not have the resources to access high quality training.”

Online Training with CEUs

  • Initial training for new public safety dispatchers
  • Refresher training that provides a review for more experienced public safety dispatchers
  • Communications Center Supervisor for public safety dispatchers ready to move into supervisory and managerial positions
About Smart Horizons

Smart Horizons is an online training provider that offers courseware development by experienced instructional designers, customized programs, learning management services, and superior media design.

We also provide a wide range of training services; including content development and hosting, product delivery, student enrollment, student support, and record keeping. Smart Horizons’ innovative programs are available 24 hours a day, 365 days a year. To learn more about the Smart Horizons training products and curriculum development services, visit

Posted in Telecom at March 29th, 2015. .

February is Black History Month

February is Black History Month and an ideal time to learn about and recognize the contributions and history of African Americans. In celebration of this month enjoy these facts about black history and Black History Month.

Black History Month Facts

  • Black History Month began as a week-long celebration in the 1920s.
  • Carter G. Woodson founded Negro History Week
  • February is also the birthdays of Frederick Douglass and Abraham Lincoln.
  • George Washington Carver derived over 300 products from peanuts.
  • Martin Luther King, Jr. and Condoleezza Rice both started college at the age of 15.
  • Madam CJ Walker was America’s first self-made woman to become a millionaire.
2015 Theme
Each year Black History Month has a different theme. This year’s theme is, “Civil Rights in America.”

Now is the perfect time to enhance communication, productivity, and unity in the workplace and gain a greater understanding of the cultures of those around you. View our Cultural Awareness Course for more information.

Resources: NAACP || || Inventors @

Posted in Press Releases at February 24th, 2015. .

What is the Certified Protection Officer (CPO) examination format?

What is the Certified Protection Officer (CPO) testing format?

The Certified Protection Officer (CPO) final examination is an online proctored examination, with a paper-based option.

Exam Questions

Presently the CPO final examination consists of 328 true/false or multiple choice questions.

Time Limit

There is a four (4) hour time limit to this examination.


Being a member of the International Foundation for Protection Officers (IFPO) is not mandatory. Membership is not a prerequisite for enrollment into any of the IFPO programs.

When the candidate is ready to take the final exam, the following will apply:

    • A Proctor Application must be completed and forwarded to IFPO.

    • If the final exam is to be taken online, the login information will be sent by email to the proctor.

    • In the case of a written final exam, the paper exam is mailed to the proctor.

    • The proctor and candidate then arrange a convenient exam date and time that works for them both.

    • Upon completion of the final exam, all the exam paperwork is returned to IFPO for grading; online candidates will see their score upon completing the exam.

Posted in Certified Protection Officer, FAQ, Learner Questions at October 13th, 2014. .

Alabama NENA Gulf Coast Conference

Alabama NENA Gulf Coast Conference

Gift Card Winner

Congratulations goes out to Harlon H. from the Alabama Association of Fire Chiefs who won the Gift Card give-away.

High Impact Training Solutions (HITS) is proud to have been associated with the Alabama NENA Gulf Coast Conference October 13-15, 2014 at the Perdido Beach Resort in Orange Beach, Alabama.

Thank you for visiting our booth, and we look forward to seeing you again next year.


Posted in Telecom at October 12th, 2014. .

October is National Bullying Prevention Month


Bullying is a serious issue that directly impacts thousands of children every day. It is an intentional behavior that hurts someone either physically or emotionally and has significant short- and long-term effects that can negatively impact a child’s education, health, and safety.

Security Officers can observe inappropriate behavior while on post. Teaching children how to relate with their peers can help children build the social skills to interact in positive ways and to develop resilience against bullying.

The key to preventing bullying is to be prepared to deal effectively with bullying before, during, and after it occurs.

Florida Association for the Education of Young Children offers courses that will help equip you with the skills to intervene consistently and appropriately. View their course, Bullying: Identification and Prevention and help establish a supportive and safe climate where all children are accepted and know how to respond when bullying happens.

Posted in For Your Knowledge at October 10th, 2014. .
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